Privacy Policy

Last Updated: 10 June 2025

1. Introduction

Trilvoza Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, trilvoza.com (the "Site").

This policy is compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. We want you to be confident that your data is safe and secure with us and to understand how we use it to offer you a better and more personalized experience.

2. Who We Are and Data Controller

For the purpose of the UK GDPR, the data controller is Trilvoza Ltd, a company registered in England and Wales.

Our contact details for any data protection issues are:

  • Company: Trilvoza Ltd
  • Address: 123 Digital Avenue, Shoreditch, London, EC1V 9LT, UK
  • Email for privacy inquiries: [email protected]

We are registered with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

3. What Information We Collect

We may collect and process the following data about you:

3.1. Information You Give Us

This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you:

  • Use our contact form (e.g., your name, email address, message content).
  • Subscribe to our newsletter (e.g., your email address).
  • Report a problem with our Site.

3.2. Information We Collect Automatically

With regard to each of your visits to our Site, we will automatically collect the following information:

  • Technical Information: including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform.
  • Information About Your Visit: including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
  • Cookies: Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

4. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide and Manage Our Service: To respond to your inquiries, provide customer support, and manage our relationship with you.
  • For Communication: To send you newsletters and marketing communications that you have consented to receive. You can opt-out of these at any time.
  • To Improve Our Site: To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We use this data to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • For Security: As part of our efforts to keep our site safe and secure.

5. Legal Basis for Processing Your Data

Under UK GDPR, we must have a legal basis for using your personal data. Our legal bases include:

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., signing up for our newsletter). You have the right to withdraw consent at any time.
  • Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. This includes using data for analytics and site improvement.
  • Legal Obligation: Where we need to process your information to comply with a legal or regulatory obligation.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and secure. These may include:

  • Website hosting providers.
  • Analytics providers (e.g., Google Analytics, used in an anonymized way).
  • Email marketing services (for our newsletter).

We may also disclose your personal information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Site or the public.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We use HTTPS encryption for our Site. In addition, we limit access to your personal data to those employees, agents, and other third parties who have a business need to know.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Under the UK GDPR, you have various rights in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [email protected]. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.